Effective management of frontline teams has long been a challenge for businesses, especially those in human-heavy operations like retail, franchising, and hospitality. Erika Wasser, CEO of Prospr, has created a groundbreaking solution to address these issues. In a recent interview, she shared insights about the inspiration and success of her innovative platform.
Identifying the Problem
Before founding Prospr, Erika worked as an operator in the salon and gym industry. She faced firsthand the chaos of managing people with fragmented communication systems—text messages, bulletin boards, and emails. This often led to turnover, lack of accountability, and inconsistent customer experiences.
Erika realized that many business owners entered industries for passion—selling burgers or teaching Pilates—but struggled to manage people effectively. This sparked her journey to create a tool to streamline operations, simplify management, and improve workplace communication.
The Solution: Prospr
Prospr is a mobile app designed to connect every level of an organization, from corporate leadership to frontline employees. It empowers managers to better handle scheduling, communication, and accountability, all in one streamlined platform. The app provides tools to ensure transparency, inclusivity, and a seamless flow of information across teams.
With features like automated onboarding, shift management, and real-time communication, Prospr eliminates operational bottlenecks. Employees know exactly what’s expected of them, while managers have the tools to hold their teams accountable.
Real-World Impact
The results speak for themselves. A supermarket chain, struggling with a store running $40,000 over budget annually for three decades, adopted Prospr’s communication tools. Within months, the store flipped to being $330,000 under budget, saving the company millions across their locations.
By addressing issues like expired inventory and fragmented communication, Prospr not only improved profitability but also enhanced employee morale and customer satisfaction. Employees could easily access information, while managers had a clear overview of operations.
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Addressing Common Business Mistakes
One of Erika’s key takeaways for business owners is to avoid relying on informal communication channels like text messages. Such methods can lead to misunderstandings, legal risks, and lack of accountability. Instead, having a centralized communication platform ensures clarity and reduces the potential for disputes.
She also emphasizes aligning employee expectations with their roles. If businesses expect employees to handle complex tasks, they must provide adequate tools and support, such as automated reminders and training modules.
Why Prospr Matters
Prospr’s value lies not only in operational improvements but also in fostering a better workplace culture. By creating an inclusive environment where employees feel supported and engaged, businesses can improve retention and build stronger teams. A tool like Prospr signals to employees that their work-life balance matters and provides systems that elevate their performance from day one.
The Path Forward
For aspiring entrepreneurs and established business owners alike, Erika’s journey offers valuable lessons. Effective management doesn’t have to be chaotic—it can be streamlined and empowering. With tools like Prospr, businesses can focus on growth and customer satisfaction while addressing the common challenges of managing frontline teams.
As Erika humorously stated, Prospr is helping businesses "get shift done," proving that with the right tools and mindset, operational challenges can transform into opportunities for success.
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 | Author BioI’m Stacey Riska aka “Small Business Stacey”, your franchise placement specialist. I help aspiring business owners find the PERFECT franchise so they can get to the next level in life and business. |
